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Home Phone Bundle Help Document

Phone Service

Your phone service has unlimited local calling. To verify you are using MNSi phone service you can dial the repair number 611. If successful you will hear " Thank you for calling MNSi ". Press 2 for help from a live operator. Your phone number is automatically added to the phonebook. To have an unlisted number A $4 monthly fee is applicable, to change your phone number a $75 fee is applicable. Placing or receiving collect calls is not supported.

Call waiting

Call waiting feature allows you to take a second incoming call while putting the first call on hold. By default this is enabled. The indicator beep will repeat evey 5 seconds for the duration of the second incoming call until it is answered, or until the call threshold limit is reached at which point the caller will be sent to voice mail (please see web interface for more information). To answer the call press the phone receiver for half a second and release, or, on newer phones and wireless handsets you can use the [FLASH] button. You will now be connected with the second line. You may have to set your home phone options to 600ms flash time or more in your handset. You can flash back and forth from callers. See your telephone handset manual for more information.

To disable call waiting from your phone press *70 (before each call). Call waiting cannot be disabled through the web interface.

Caller ID

Your phone service comes with caller id. After the first ring, the caller's phone number and name, if available, will be sent to your Caller ID enabled phone display. In reverse when you call out, if you'd like to withhold your Caller ID information dial *67 before each call.

If you are having trouble getting the Caller ID information, please ensure that all devices connected to your phone number have the DSL filters at the wall for each device except the DSL modem. You also have the ability to see just phone number or name or both. See web interface for more info.

Your phone may have the ability to keep a log of calls. This ability is on by default at MNSi, please see the web interface for more information.

Caller ID information will also display Caller ID information during a call. This feature is called "Visual Call waiting" and currently is included in the MNSi home phone bundle.

Star Codes

If using a rotary phone or your phone uses a pulse signal instead of a tone, 11 will replace * For example 1198 pulse is *98 tone.

  • Voicemail (*98)
  • Caller ID Presentation (present: *82, withhold: *67)
  • Automatic Recall (activate: *69, return key = 1, deactivate: *89)
  • Automatic Callback (activate: *66, deactivate: *86)
  • Cancel Call Waiting (*70)
  • CallerID name & number displayed (enable: *65, disable: *85 )
Three Way Calling

Three way calling, if subscribed to, does not use any codes. Place the call to the first party, once the call is established simply flash hook to the other line as if a second incomming call. When you have dial tone, dial the second number to be joined to the call. Once the second call is established flash hook again and all three parties will be on the same call. Adding a 4th caller is not supported at this time.

Distinctive Ring

Distinctive ring or Ident-a-Call, if subscribed to, allows different phone numbers to ring the same line. Each phone number will ring the phone with a different pattern. The caller will still hear the normal ring, however the telephone will ring to the pattern specified by MNSi:

  • Normal
  • Long-Long
  • Short-Long-Short
  • Short-Short-Long

Typical use for this feature is roommates sharing one telephone line or a fax machine sharing a telephone line. Please check your fax machine manual for a supported ring pattern.

Long Distance

You can verify you are dialing from an MNSi line by calling the long distance verification number: 1-700-555-4141. 800 numbers are considered toll free and considered as"Non Geographic Toll Free". Example: 1-800-668-6878

International calling and long distance calling can be enabled or disabled by speaking with customer service. Long Distance calls are prefixed with 1.

Your long distance service comes with 250 minutes per month for calls within the US or Canada, excluding Mexico and Alaska. 5 cents a minute will be charged after 250 minutes are depleted. To see how many long distance minutes you have left in the current month, please call customer service. For rates on international calling please visit https://www.mnsi.net/residential#extras

International Calling

International calls are prefixed with 011. If you get operated assited required messages, dial 01 instead.

Voice Mail

A pulsed dial tone or flashing mail light (MWI) on your telelphone handset will indicate someone has left a new voice mail message waiting for you.

You can access voice mail by dialing *98 from home or by web address http://myphone.mnsi.net. If checking remotely dial the local number:

519-789-9999 London
226-671-9999 Chatham
226-672-9999 Sarnia
226-673-9999 Kitchener
226-674-9999 Windsor

After dialing your local number, press * to enter your phone number, wait, and then enter your numerical phone password then press #. The longest message that can be left is 3 minutes per voice mail message. To change the number of seconds before your caller is sent to voice mail, please see the web interface. You can also have the voice mail system email you the message. See web interface for more information.

If you are not sure what your password is please contact customer service between regular business hours.

Once you are logged into your phone service the following menu will help you navigate to the options you are looking for:

Disabled Voice Mail

By default home phone comes enabled with voice mail. You can request from customer service to have the voice mail system disabled. The phone will ring without interuption unless you provide your own answering machine or other answering device.

⚙ > Message Settings > General Tab

Customizes the number of seconds your phone will ring before your voice mail activates. Defaulted to 36 seconds.

Number of Rings 1 2 3 4 5 6 7 8 9 10
Time in seconds 5 10 15 20 28 36 40 46 53 60

You can forward voice mail and faxes received to an email address. These will become attachments that can be opened through your Email client for audio playback. You may choose to keep a copy of the messages and faxes on your phone or delete them upon forwarding.

⚙ > Message Settings > Mailbox Access

Voicemails can be prefixed with timestamps or just the message playback by selecting "Message".

⚙ > Message Settings > Voicemail Greeting

This page allows you to configure which greeting will be played to callers who get forwarded to your voicemail. You can choose to either use a standard system greeting, or to record and use a personal message by clicking "edit" under more options.

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Home > notifications > MWI

The Message Waiting Indicator can be enabled or disabled here for your telephone line. if multiple phone numbers are ordered, you can choose which phone to recive the MWI.

VM notification settings
Home > notifications > Outdial

Outdial feature enables you to configure the voicemail system to call you whenever you receive a new message. You can choose which types of messages you would like to be notified about.

VM notification settings
Home > notifications > Override

Override feature enables you to configure the voicemail system to notify you differently for a period of time. For example, while you are on vacation, you might only want to be notified of urgent messages and you might want to be notified in a different way from normal.

VM notification settings
Main Phone Menu Navigation
1 Messages
  1 get new voice mail
    1 repeat
    2 save as new
    3 delete message
    4 make a call directly
    5 send a copy
    6 increase volume by 1
    7 decrease message speed
    8 Pause the system either during message listing or message play
    9 increase message speed
    11 skip to previous message / # skip ahead one message
    77 skip back 5 seconds
    99 skip forward 5 seconds
2 Send message
3 Greetings
  1 personal greeting setup
    1 re-record / enable
    2 record personal greeting
  3 select system generated greeting / change recording of name
    1 choose type of system greeting
    2 review /re-record
  5 greetings callers hear when busy
    1 enable / disable
    2 review /re-record
4 Mailbox settings
  1 group list
    1 to add a new group list
  2 hands free / time saver option
    1 autoplay settings
      1 turn voice mail autoplay on
      3 turn fax autoplay on
    2 settings for urgent messages
    3 voice mail preferences
      1 voice mail headers
        1 turn off the playing of voice mail headers
      2 voice mail body
        1 turn off the playing of voice mail bodies
  3 security
    1 change pin
    2 change fast login option
      1 change option to always enter your phone number from home
    3 change skip pin feature
      1 change the need to enter a pin
  5 notification options
    1 deactivate / activate message waiting indicator
  6 additional settings
    4 broadcast options
      1 toggle marketing broadcasts
6 Deleted messages
  1 voice mail
    1 repeat
    2 restore
    3 permanently delete 
    4 reply
    5 send a copy
    # get next message
7 Logout
0 for the help menu | * to go back one menu level 
Additional phone feature
Call Forwarding - Unconditional

Basic call forwarding will allow all incoming calls to be forwarded to a selected number from your contact list, or a number you input at myphone.mnsi.net, or with *72

You can toggle forwarding on and off by putting a checkmark in the " forward calls immediately " box. A Greyed out screen means no fowarding is active, information ready to edit indicates forwarding is currently active. The summary screen will also let you know if fowarding is enabled and where calls are being directed. See the " Summary " tab in Call Manager.

The Forward calls to: drop down menu will be available if you've entered the name and number of a caller in the " Forwarding destinations " window. If the drop down selection box is not available, a single input box will be available to type one number of your choosing. See " Forwarding Destinations " section for more information.

Additionaly *72 can enable unconditional call forwarding and specify the number to forward to. *73 can be used to turn off call forwarding. To enable call forwarding without myphone.mnsi.net, dial *72, wait for the pulsed dial tone to finish, then dial the 10 digit number to foward to, the number of the phone you just entered will be called. Once the call is answered, the forward is setup. To unforward the phone dial *73, this can also unforward your home phone if it was forwarded using myphone.mnsi.net

Only one call can be forwarded at a time. The second caller will hear a busy signal.

Forwarding Immediately
Call Forwarding - Busy/No answer

MNSi includes voice mail by default, unanswered phone calls are forwarded to voice mail after a period of time, or if you line is busy the call is forwarded directly to voice mail. However if you requested to have voice mail service turned off, you can choose where to forward your incoming calls after a period of time or forward your incoming calls when your line is busy. If you do have voice mail service, you must make sure the time before forwarding is set to a lesser value then the voice mail answering time. See the "Settings > Preferences" menu as previously mentioned.

If there is a check mark in the " Use same call forwarding configuration for both services " box, then the forwarding on busy menu will be greyed out and the no answer menu will work for both conditions.
The Forward calls to: drop down menu will be available if a forwarding destination has been created. Otherwise just typing the number in input box will work. See " Forwarding Destinations " section for more information.

Delayed Call forwarding can be enabled with *92 & disabled with *93. Busy call forwarding can be enabled with *90 & disabled with *91. "Busy forwarding" will automaticaly have the same forward as "no answer forwarding" unless you specify otherwise with *90. To specify a forward dial *92 or *90 , wait for the pulsed dial tone to finish then dial the number to forward to, hang up. The forward is complete.

Forwarding Busy/No Answer
Call Forwarding - Selected Callers

Selective call forwarding allows you to forward a particular incoming caller to a specified number.

You can toggle selective call forwarding on and off by putting a check mark in the " forward calls immediately if they are from selected callers " A greyed out screen indicate no fowarding active, information ready to edit indicates forwarding is currently active. The summary screen will also let you know if fowarding is enable and where calls are being directed.

Selective call forwarding can be enabled with *63 & disabled with *83

Forwarding Selected Callers

To enter individual phone numbers to forward click the edit button. See next section for details

Clicking " Edit List " brings up the overlay window. Enter each 10 digit number. Click ok and then apply. All the phone numbers in the list will be forwarded to one number only. You cannot map each phone number to a specific destination.

Forwarding Screening List

The selective call fowarding feature can be edited and toggled on and off without the use of myphone web interface by dialing *63. See the menu below:

  • The operator will voice the status of selective call fowarding ( on or off )
  • The number of entrys are announced
  • The number of forwarded numbers are announced
3 Toggle selective forwarding on / off
	Specify the forward number: Enter the number followed by #

# Add entry
	Dial the number followed by #
	01# To add the last calling party

* Remove entrys
	08* To remove entrys
	09* To remove anonymous entrys

1 To hear the entry
	07 to remove

0 repeat menu
Call Forwarding - Forwarding Destinations

Here you can create an a list of numbers that would appear in the " Forward calls to: "

After typing your name and number into the new destination box you must click apply in order for the settings to remain in the list. To remove an item click the trashcan icon next to your number then hit apply.

Forwarding Destinations
Additional phone feature
Call Screening - Do Not Disturb

This feature allows all calls to be directly forwarded to voice mail, if there's no voice mail service the line will ring busy. Any changes made with a * code can be checked by viewing this window. This feature can be toggled on and off with myphone.mnsi.net, see below:

Call Screening - Do Not Disturb

This feature can be turned on and off with the phone by star code.
*78 to enable.
*79 to disable.

Call Screening - Selective Rejection

The ability to selectively reject calls based off the number calling you is done through this window.

Numbers that are blocked will not ring your phone. The caller will hear the following:

  • We're sorry the person you are calling is not currently not accepting calls from you.
  • Repeat in French
  • Repeat in English
  • Repeat in French
  • Busy signal
Call Screening - Selective Rejection

To add a number you must click " Edit List " at the bottom left, when the pop up window comes up, type in the number then click " Add New " then click "ok" at the bottom to close the pop up window, then click "apply" in the main window to complete the addition.

Selective Call Rejection use with star code: *60 *80 can list, add, delete phone numbers.

Call Screening - Anonymous Call Rejection

The ability to anonymously reject calls is based off the number calling you. If it has no CallerID information, the call is rejected.

Call Screening - Anonymous Rejection
Call Screening - Priority call

The ability to have have individual incoming calls ring your line distinctively is done through this menu. Enter each phone number. There is only one ring pattern for the list of numbers.

Call Screening - Anonymous Rejection
Web Interface

When visiting http://myphone.mnsi.net you will be asked for your home phone number (full 10 digits without dashes) and your selected password. This password may or may not be the same as your internet connection password.

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Once logged in you have several useful options at your disposal. You will notice 3 main tabs to choose from at the top of the page. " Home " " Messages and Calls " and " Contacts " as well as settings for calls and messages near the bottom in purple. You will also see a "Help" link at the bottom right which will explain in detail about how to use each service subscribed to.

The Phone Status page is the first screen you see once you have successfully logged in. This summerizes the configuration of your phone service and how it will act. If you have voice mail waiting for you, clicking the "MESSAGES & CALLS" tab will give you the ability to listen and delete messages.

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The "MESSAGES & CALLS" tab will list any voice mail that is waiting for you, including the name/number and time of the call. You can listen to the voice mail through this web page by hitting the PLAY button at the far left side of the row. When you are finished you can click the X option at the right side to delete it or keep it in the mailbox.

MISSED tab shows incoming calls that were unanswered.
DIALED tab shows numbers that were dialed out from your phone line.
RECEVIED tab shows all incoming calls that you have answered.
DELETED tab shows deleted voice mail messages that can be restored.
⚙ icon takes you to the call and message settings

There are several settings allowing you to personalize your phone service in this menu, ie; Forward voice mail messages to an E-mail address, toggle message waiting indication on or off and select different greetings or record your own.

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*Note: Information from each tab can be exported to a CSV (comma seperated value) file on your computer for further reference.

You can import a contact list from any CSV file on your computer that has valid phone contact information. Simply hit import and BROWSE to the file you wish to import. you can also export your contact list to a CSV file, which can be used to incorporate into a compatible mail client such as Outlook and Outlook Express.

The import button allows you to enter your existing CSV contact list from your computer that has valid phone contact information. You can also export your contact list to a CSV file and import it to any email client that accepts CSV format ( including MNSi webmail )

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Security > Change Password

Security: The "Change Password" link allows you to change the password to log into your http://myphone.mnsi.net. The "Change Call Services PIN" lets you change the PIN number needed to access your voice mail over the phone via *98 access.

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Security > Change Call Services PIN
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What do I do if I have no dial tone ?
Check if other phones in your residence also have no dial tone. If no dial tone persists, start unplugging one phone at a time, if telephone trouble still persists please call our technical deparment on ext 2
What features come with my phone service ?
Call waiting, visual call waiting, Caller ID, voice mail, 250 minutes of long distance
How do I access my voice mail
Voice mail can be accessed 3 different ways:

- At home with *98
- Remotely from a dial-in number such as 226-674-9999
- Anywhere online at https://myphone.mnsi.net
How do I contact MNSi telephone repair department?
Dial 611 from your home phone, call 519-258-2333 ext 2 in Windsor or toll free at 1-888-310-6674
Why do I hear beeping instead of a dialtone when I pick up my phone to call someone ?
A pulsed dial tone indicates that you have voice mail waiting to be checked at MNSi. Use *98 to access your voice mail
How do I check how many long distance minutes I've used
Please call customer service at this time to determine how many minutes are left per month
How do I block unwanted calls
MNSi already blocks calls that would otherwise be considered as spam. To block individual numbers you can subscribe to our " call rejection " service for an addition 5 dollars / month. Some newer phones also have the ability to block numbers. Please check the manual for your phone.
Why does my call display show phone numbers but not names?
To ensure both name and number are displayed, use http://myphone.mnsi.net goto setting tab and make sure both check marks for name and number are applied
How do I get the phone to let my answering machine pick up instead of voice mail?
If you wish to use your own voice mail answering machine you can request our voice mail service to be disabled. If you wish to use both, you must set the ammount of time before voice mail picks to a longer time range then the mail server is configured to pick up at