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Forwarding Immediately Forwarding Busy/No Answer Forwarding Selected Callers Forwarding Screening List Forwarding Destinations Call Screening - Do Not Disturb Call Screening - Selective Rejection Forwarding Immediately Forwarding Busy/No Answer Forwarding Selected Callers Forwarding Screening List Forwarding Destinations Call Screening - Do Not Disturb Call Screening - Selective Rejection login login login login login login login login login login login login login login login login login login login login login login login login

Home Phone Bundle Help Document

Phone Service

Your phone service has unlimited local calling. To verify you are using MNSi phone service you can dial the repair number 611. If successful you will hear " Thank you for calling MNSi ". Press 2 for help from a live operator. Your phone number is automatically added to the phonebook. To have an unlisted number A $4 monthly fee is applicable, to change your phone number a $75 fee is applicable. Placing or receiving collect calls is not supported.

Call waiting

Call waiting feature allows you to take a second incoming call while putting the first call on hold. By default this is enabled. The indicator beep will repeat evey 5 seconds for the duration of the second incoming call until it is answered, or until the call threshold limit is reached at which point the caller will be sent to voice mail (please see web interface for more information). To answer the call press the phone receiver for half a second and release, you will now be connected with the second line. You may have to set your home phone options to 600ms flash time or more in your handset. You can flash back and forth from callers. See your telephone handset manual for more information.

To disable call waiting from your phone press *70 (before each call). Call waiting cannot be disabled through the web interface.

Caller ID

Your phone service comes with caller id. After the first ring, the caller's phone number and name, if available, will be sent to your caller ID enabled phone display. In reverse when you call out, if you'd like to withhold your Caller ID information dial *67 before each call.

If you are having trouble getting the caller ID information, please ensure that all devices connected to your phone number have the DSL filters at the wall for each device except the DSL modem. You also have the ability to see just phone number or name or both. See web interface for more info.

Your phone may have the ability to keep a log of calls. This ability is on by default at MNSi, please see the web interface for more information.

Caller ID information will also display Caller ID information during a call. This feature is called "Visual Call waiting" and currently is included in the MNSi home phone bundle.

Star Codes

If using a rotary phone or your phone uses a pulse signal instead of a tone, 11 will replace * For example 1198 pulse is *98 tone.

  • Voicemail (*98)
  • Caller ID Presentation (present: *82, withhold: *67)
  • Automatic Recall (activate: *69, return key = 1, deactivate: *89)
  • Automatic Callback (activate: *66, deactivate: *86)
  • Cancel Call Waiting (*70)
  • CallerID name & number displayed (enable: *65, disable: *85 )
Three Way Calling

Three way calling, if subscribed to, does not use any codes. Place the call to the first party, once the call is established simply flash hook to the other line as if a second incomming call. When you have dial tone, dial the second number to be joined to the call. Once the second call is established flash hook again and all three parties will be on the same call. Adding a 4th caller is not supported at this time.

Distinctive Ring

Distinctive ring or Ident-a-Call, if subscribed to, allows different phone numbers to ring the same line. Each phone number will ring the phone with a different pattern. The caller will still hear the normal ring, however the telephone will ring to the pattern specified by MNSi:

  • Normal
  • Long-Long
  • Short-Long-Short
  • Short-Short-Long

Typical use for this feature is roommates sharing one telephone line or a fax machine sharing a telephone line. Please check your fax machine manual for a supported ring pattern.

Long Distance

You can verify you are dialing from an MNSi line by calling the long distance verification number: 1-700-555-4141. 800 numbers are considered toll free and considered as"Non Geographic Toll Free". Example: 1-800-668-6878

International calling and long distance calling can be enabled or disabled by speaking with customer service. Long Distance calls are prefixed with 1.

Your long distance service comes with 250 minutes per month for calls within the US or Canada, excluding Mexico and Alaska. 5 cents a minute will be charged after 250 minutes are depleted. To see how many long distance minutes you have left in the current month, please call customer service. For rates on international calling please visit http://www.mnsi.net/services/ld.html

International Calling

International calls are prefixed with 011. If you get operated assited required messages, dial 01 instead.

Voice Mail

A pulsed dial tone or flashing mail light (MWI) on your telelphone handset will indicate someone has left a new voice mail message waiting for you.

You can access voice mail by dialing *98 from home or by web address http://myphone.mnsi.net. If checking remotely dial the local number:

519-789-9999 London
226-671-9999 Chatham
226-672-9999 Sarnia
226-673-9999 Kitchener
226-674-9999 Windsor

After dialing your local number, press * to enter your phone number, wait, and then enter your numerical phone password then press #. The longest message that can be left is 3 minutes per voice mail message. To change the number of seconds before your caller is sent to voice mail, please see the web interface. You can also have the voice mail system email you the message. See web interface for more information.

If you are not sure what your password is please contact customer service between regular business hours.

Once you are logged into your phone service the following menu will help you navigate to the options you are looking for:

Disabled Voice Mail

By default home phone comes enabled with voice mail. You can request from customer service to have the voice mail system disabled. The phone will ring without interuption unless you provide your own answering machine or other answering device.

Main Phone Menu Navigation
1 Messages
  1 get new voice mail
    1 repeat
    2 save as new
    3 delete message
    4 make a call directly
    5 send a copy
    6 increase volume by 1
    7 decrease message speed
    8 Pause the system either during message listing or message play
    9 increase message speed
    11 skip to previous message / # skip ahead one message
    77 skip back 5 seconds
    99 skip forward 5 seconds
2 Send message
3 Greetings
  1 personal greeting setup
    1 re-record / enable
    2 record personal greeting
  3 select system generated greeting / change recording of name
    1 choose type of system greeting
    2 review /re-record
  5 greetings callers hear when busy
    1 enable / disable
    2 review /re-record
4 Mailbox settings
  1 group list
    1 to add a new group list
  2 hands free / time saver option
    1 autoplay settings
      1 turn voice mail autoplay on
      3 turn fax autoplay on
    2 settings for urgent messages
    3 voice mail preferences
      1 voice mail headers
        1 turn off the playing of voice mail headers
      2 voice mail body
        1 turn off the playing of voice mail bodies
  3 security
    1 change pin
    2 change fast login option
      1 change option to always enter your phone number from home
    3 change skip pin feature
      1 change the need to enter a pin
  5 notification options
    1 deactivate / activate message waiting indicator
  6 additional settings
    4 broadcast options
      1 toggle marketing broadcasts
6 Deleted messages
  1 voice mail
    1 repeat
    2 restore
    3 permanently delete 
    4 reply
    5 send a copy
    # get next message
7 Logout
0 for the help menu | * to go back one menu level 
Additional phone features
Call Forwarding - Unconditional

Basic call forwarding will allow all incoming calls to be forwarded to a selected number from your contact list, or a number you input at myphone.mnsi.net, or with *72

You can toggle forwarding on and off by putting a checkmark in the " forward calls immediately " box. A Greyed out screen means no fowarding is active, information ready to edit indicates forwarding is currently active. The summary screen will also let you know if fowarding is enabled and where calls are being directed. See the " Summary " tab in Call Manager.

The Forward calls to: drop down menu will be available if you've entered the name and number of a caller in the " Forwarding destinations " window. If the drop down selection box is not available, a single input box will be available to type one number of your choosing. See " Forwarding Destinations " section for more information.

Additionaly *72 can enable unconditional call forwarding and specify the number to forward to. *73 can be used to turn off call forwarding. To enable call forwarding without myphone.mnsi.net, dial *72, wait for the pulsed dial tone to finish, then dial the 10 digit number to foward to, the number of the phone you just entered will be called. Once the call is answered, the forward is setup. To unforward the phone dial *73, this can also unforward your home phone if it was forwarded using myphone.mnsi.net

Only one call can be forwarded at a time. The second caller will hear a busy signal.

Forwarding Immediately
Call Forwarding - Busy/No answer

MNSi includes voice mail by default, unanswered phone calls are forwarded to voice mail after a period of time, or if you line is busy the call is forwarded directly to voice mail. However if you requested to have voice mail service turned off, you can choose where to forward your incoming calls after a period of time or forward your incoming calls when your line is busy. If you do have voice mail service, you must make sure the time before forwarding is set to a lesser value then the voice mail answering time. See the "Settings > Preferences" menu as previously mentioned.

If there is a check mark in the " Use same call forwarding configuration for both services " box, then the forwarding on busy menu will be greyed out and the no answer menu will work for both conditions.
The Forward calls to: drop down menu will be available if a forwarding destination has been created. Otherwise just typing the number in input box will work. See " Forwarding Destinations " section for more information.

Delayed Call forwarding can be enabled with *92 & disabled with *93. Busy call forwarding can be enabled with *90 & disabled with *91. "Busy forwarding" will automaticaly have the same forward as "no answer forwarding" unless you specify otherwise with *90. To specify a forward dial *92 or *90 , wait for the pulsed dial tone to finish then dial the number to forward to, hang up. The forward is complete.

Forwarding Busy/No Answer
Call Forwarding - Selected Callers

Selective call forwarding allows you to forward a particular incoming caller to a specified number.

You can toggle selective call forwarding on and off by putting a check mark in the " forward calls immediately if they are from selected callers " A greyed out screen indicate no fowarding active, information ready to edit indicates forwarding is currently active. The summary screen will also let you know if fowarding is enable and where calls are being directed.

Selective call forwarding can be enabled with *63 & disabled with *83

Forwarding Selected Callers

To enter individual phone numbers to forward click the edit button. See next section for details

After Clicking edit the screen will display this overlay window and allow for numbers to be input into the system. After the 10 digit number is input into the line, click Add New button and continue adding numbers. Once the list is done being populated click the ok button at the bottom of the window, then click apply to the original window. All the phone numbers in the list will be forwarded to one number only. You cannot map each phone number to a specific destination.

Forwarding Screening List

The selective call fowarding feature can be edited and toggled on and off without the use of myphone web interface by dialing *63. See the menu below:

Operator will voice the status of selective call fowarding ( on or off )
The number of entrys are voiced
The number of forwarded numbers are voiced

3 Toggle selective forwarding on / off
 Specify the forward number: Enter the number followed by #
# Add entry
 Dial the number followed by #
 01# To add the last calling party
* Remove entrys
 08* To remove entrys
 09* To remove anonymous entrys
1 To hear the entry
  07 to remove
0 repeat menu
Call Forwarding - Forwarding Destinations

Here you can create an a list of numbers that would appear in the " Forward calls to: "

After typing your name and number into the new destination box you must click apply in order for the settings to remain in the list. To remove an item click the trashcan icon next to your number then hit apply.

Forwarding Destinations
Call Screening - Do Not Disturb

This feature allows all calls to be directly forwarded to voice mail, if there's no voice mail service the line will ring busy. Any changes made with a * code can be checked by viewing this window. This feature can be toggled on and off with myphone.mnsi.net, see below:

Call Screening - Do Not Disturb

This feature can be turned on and off with the phone by star code.
*78 to enable.
*79 to disable.

Call Screening - Selective Rejection

The ability to selectively reject calls based off the number calling you is done through this window.

Numbers that are blocked will not ring your phone. The caller will hear the following:

  • We're sorry the person you are calling is not currently not accepting calls from you.
  • Repeat in French
  • Repeat in English
  • Repeat in French
  • Busy signal
Call Screening - Selective Rejection

To add a number you must click " Edit List " at the bottom left, when the pop up window comes up, type in the number then click " Add New " then click "ok" at the bottom to close the pop up window, then click "apply" in the main window to complete the addition.

Selective Call Rejection use with star code: *60 *80 can list, add, delete phone numbers.

Web Interface

When visiting http://myphone.mnsi.net you will be asked for your home phone number (full 10 digits without dashes) and your selected password. This password may or may not be the same as your internet connection password.

login

Once logged in you have several useful devices at your disposal. You will notice 5 main tabs to choose from at the top of the page: DASHBOARD; MESSAGES & CALLS; CONTACTS; CALL MANAGER and SETTINGS. You also have four buttons that are accessible on all tabs located near the top of the page. The dial button will allow you to dial a phone call through your computer's internet connection (once the number is dialed your phone will ring to indicate the call is going through). You will also see a help "?" button which will explain in detail all aspects of the tab you are currently viewing, a refresh button and a logout button.

The dashboard tab welcomes you once you have successfully logged in and allows you to search your contacts that are in the system. The left side gives you a list of calls that have recently been missed as well as a voice mail indicator. If you have voice mail waiting for you, clicking the link will redirect you to the MESSAGES & CALLS tab....

login

The MESSAGES tab will list any voice mail that is waiting for you, including the name/number and time of the call. You can listen to the voice mail through your computer's speakers by hitting the PLAY button at the far left side of the row. When you are finished you can click the DELETE option at the right side or keep it in the mailbox.

FAXES tab shows any fax messages sent to your phone line.
MISSED tab shows incoming calls that were unanswered.
DIALED tab shows numbers that were dialed out from your phone line.
RECEVIED tab shows all calls that have been dialed to your phone line.
DELETED tab shows deleted voice mail messages that can be restored.

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*Note: Information from each tab can be exported to a CSV (comma seperated value) file on your computer for further reference.

The contacts tab shows your personal list of phone contacts. You can add a contact manually. Each contact MUST have a phone number and a nickname entered. All other entries are optional. Once you enter the information, hit SAVE at the bottom of the screen to add the contact to your list. If a call comes in that matches a number in your contact list, the RECEIVED list will show the nickname entered for that contact as well as the phone number of the dialer.

You can import a contact list from any CSV file on your computer that has valid phone contact information. Simply hit import and BROWSE to the file you wish to import. you can also export your contact list to a CSV file, which can be used to incorporate into a compatible mail client such as Outlook and Outlook Express.

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Call Manager reports a summary of how your phone will function, extra features like call forwarding, call screening and call rejection, if subscribed to will show their status here. See " Extra features " section for more info

There are several settings allowing you to personalize your phone service in the sub headings of the Settings category ie; email your voice mail messages, change password for web and phone prompts, toggle message waiting indication on or off, getting called when you have voice mail waiting and select different greetings.

Settings > Security

Security Tab: Allows you to change the password to log into your http://myphone.mnsi.net web account and also change the PIN number needed to access your voice mail over the phone via *98 access.

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Settings > Preferences

Preferences Tab: Customizes the number of seconds your phone will ring before your voice mail activates. Defaulted to 36 seconds.

  • 60 seconds - 10 Rings
  • 53 seconds - 9 Rings
  • 46 seconds - 8 Rings
  • 40 seconds - 7 Rings
  • 36 seconds - 6 Rings
  • 28 seconds - 5 Rings
  • 20 seconds - 4 Rings
  • 15 seconds - 3 Rings
  • 10 seconds - 2 Rings
  • 5 seconds - 1 Rings

CLICK TO DIAL function allows you type a phone number into the webpage that you want to call. Once this is entered your phone will ring, when you pick up your phone the number that was entered in the web page will be dialed and start to ring.

You can can also choose what to see in your Caller ID info box, name, phone number or both. This action is also accessible by using feature access codes *65, *85

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This next section in ' Settings > Messaging ' represents the phone menu:

Settings | Mailbox | MWI | Outdial | Override | Greetings


Settings: You can forward voice mail and faxes received to an email address. These will become attachments that can be opened by your computer (you will need working speakers to listen to voice mail messages on the computer). You may choose to keep a copy of the messages and faxes on your phone or delete them upon forwarding.

Mailbox: Here you can toggle how your mailbox delivery system will behave when you dial for your messages. You can disable your PIN, however anyone dialing *98 from your phone will get your messages without being prompted for a password. LIVE SCREENING MESSAGES, when enabled will notify you with a special ring when voice mail is being left on your phone. You can pick up the phone to listen to that message as its being left without being heard by the incoming caller.

MWI (Message Waiting Indications): You can enable message indications to different phone numbers. By default your home number is active as the recipient of message indicators, usually a flashing LED on your phone to let you know voice mail is waiting. You can change this so another phone number will flash an indication of messages waiting for your home phone.

Outdial: This feature enables you to configure the voicemail system to call you whenever you receive a new message. You can choose whether you want to be called every time you receive a message, or only when you receive a certain type of message, for example, an urgent voicemail. If you wish, you can prevent outdial notifications being generated at certain times, or on certain days by configuring a notification schedule.

Override: This feature enables you to configure the voicemail system to notify you differently for a period of time. For example, while you are on vacation, you might only want to be notified of urgent messages and you might want to be notified in a different way from normal.

Greetings: This page allows you to configure which greeting will be played to callers who get forwarded to your voicemail. You can choose to either use a standard system greeting, or to record and use a personal message of your choice.

Settings > Messaging > Settings
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Settings > Messaging > Mailbox
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Settings > Messaging > Message Waiting Indicator
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Settings > Messaging > Outdial
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Settings > Messaging > Override
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Settings > Messaging > Greetings
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What do I do if I have no dial tone ?
Check if other phones in your residence also have no dial tone. If no dial tone persists, start unplugging one phone at a time, if telephone trouble still persists please call our technical deparment on ext 2
What features come with my phone service ?
Call waiting, visual call waiting, Caller ID, voice mail, 250 minutes of long distance
How do I access my voice mail
Voice mail can be accessed 3 different ways:

- At home with *98
- Remotely from a dial-in number such as 226-674-9999
- Anywhere online at https://myphone.mnsi.net
How do I contact MNSi telephone repair department?
Dial 611 from your home phone, call 519-258-2333 ext 2 in Windsor or toll free at 1-888-310-6674
Why do I hear beeping instead of a dialtone when I pick up my phone to call someone ?
A pulsed dial tone indicates that you have voice mail waiting to be checked at MNSi. Use *98 to access your voice mail
How do I check how many long distance minutes I've used
Please call customer service at this time to determine how many minutes are left per month
How do I block unwanted calls
MNSi already blocks calls that would otherwise be considered as spam. To block individual numbers you can subscribe to our " call rejection " service for an addition 5 dollars / month.
Why does my call display show phone numbers but not names?
To ensure both name and number are displayed, use http://myphone.mnsi.net goto setting tab and make sure both check marks for name and number are applied
How do I get the phone to let my answering machine pick up instead of voice mail?
If you wish to use your own voice mail answering machine you can request our voice mail service to be disabled. If you wish to use both, you must set the ammount of time before voice mail picks to a longer time range then the mail server is configured to pick up at